Toys 4 Kids welcomes you to our Online Store. Shopping with us is safe, secure and most of all- FUN! Please take a moment to read our Customer Service Introduction to familiarise yourself with our Online Store. 
Customer Service Introduction How To Shop Q. How do I browse through your online store? Q. How do I place an order online? Q. If an item I order is temporarily out of stock, will you backorder for me? Q. Can I order by fax or phone? Delivery information Q. How much is shipping? Q. How do you ship? Q. What about customs charges in my country? Q. How long should I allow for shipping? Q. Where do you ship to? Currency Conversion Q. How is my currency calculated? Gift Options Q. Can you Gift Wrap my Purchase? Q. How much will it cost to Gift Wrap? Payment Options and Security Q. How do I pay for my order? Q. When is my credit card charged? Q. Is my credit card information secure? Q. Will my personal information be sold or given to a third party? Sales Tax Q. Is any additional Sales Tax charged on my order? Returns and Refunds Q. What if I'm not happy with my purchase? Q. What is your return policy? Q. What is your refund policy?
Q. How do I browse through your online store? Just click on any of the brands logos to enter that particular product pages index. To obtain more information on a particular item, click on the thumbnail picture. This will take you a full product description. From this full product description page you can select to add to your shopping basket. Selected items will be stored in your shopping basket and goes with you as you browse. You can see what is in your shopping basket at any time by clicking on the "Edit Basket" button located on the page. You can add to or take away from your shopping basket at any time. The shopping basket is an easy way to remember the items you select as you browse. Q. How do I place an order online? As you browse through each product catagory, just click "add to basket" as you shop. All items you select are stored in an electronic basket that goes with you. During every step of this process you will always see exactly what you are ordering and the cost, excluding shipping costs. You have every opportunity to change your mind or cancel your order at any time. Q. If an item I order is temporarily out of stock, will you backorder for me? Yes we are happy to backorder for you. If a particular item you order is temporarily out of stock, we will advise you accordingly. Your credit card is not charged until you have reconfirmed your order & the item is available to ship. Q. Can I order by fax or phone? We only accept orders through our secure online shop. Q. How much is shipping? International shipping costs are additional to the online purchase price. Shipping costs are advised back to you before order is processed for your acceptance. Q. How do you ship? We ship worldwide using International Air Post, with track & trace. Your order value is insured by Toys 4 Kids in the case of loss or damage in transit. Q. What about customs charges in my country? We declare all orders we send as a Gift on our own customs declaration form with the $ value shown, so customs in your country should not apply . Q. How long should I allow for shipping?
Asia 7-10 days Australia 4-6 days
United States 7-10 days South Pacific 5-7 days UK and Europe 7-10 days Q. Where do you ship to? We ship worldwide from the North Pole to the South Pole & all main centre destinations in between.
Q. How is my currency calculated? All prices are quoted in NZD$, your own country's currency is calculated by using the Currency Conversion Calculator @ the current rate of exchange @ the time you place your order. Q. Can you Gift Wrap my Purchase? Yes, we gift wrap upon request. Q. How much will it cost to Gift Wrap? Gift wrapping is complimentary.
Q. How do I pay for my order? We accept Visa & Mastercard. We also accept T/T (telegraphic transfer) or direct debit to our bank account. We do not accept American Express or Diners Club. Q. When is my credit card charged? Once you have confirmed your final acceptance for the cost of your order, your credit card transaction is then processed. Order processing is done same day. Once completed, we email confirmation back to you, and your order is shipped. Q. Will my personal information be sold or given to a third party? No, not under any circumstances. Any information you give us through product enquiries or online shopping remain totally confidential. Q. Is my credit card information secure? Yes, all credit card information is securely encrypted and transferred through the Pay Mark Secure Server. By going through the Pay Mark Secure Server, your credit card information cannot be intercepted or tampered with in any way from an outside source. Q. Is any additional Sales Tax charged on my order? Sales Tax does not apply to any international orders and is not added to or included in your purchase price. Q. What if I'm not happy with my purchase? We want you to be totally satisfied with your purchase from Toys 4 Kids, we offer a 30 day money back guarantee. Return shipping to Toys 4 Kids is @ the purchasers cost. Q. What is your return policy? Please advise our customer services at enquiries@toys4kids.com immediately upon receiving your order. Please return these items to us postage paid within 30 days of receipt.
Any items returned must be unmarked, not tampered with in any way and in their original condition and packaging. Q. What is your refund policy?
We will either refund your purchase price back to you, or if you prefer we can exchange the items. Please note Postage charges are not refundable. |
